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Msn Errors

Fix 8100030d Messenger Error

When you are trying to sign in Windows Live Messenger you are getting an Error Code 8100030d.

8100030d error

Symptons:

Signing in to Windows Live Messenger failed because the service is temporary unavailable. Error Code 8100030d,

Causes:

The system clock or date may be set incorrectly.
The Dynamic Link Library (DLL) softpub.dll, may not be registered on the system.
Internet Explorer may be using an invalid proxy server.
Zone Alarm is running.

Solution:

- Double click on the clock in the taskbar and make sure the system clock is set correctly.
- Disable Zone Alarm
- Register softpub.dll using the regsvr32.exe tool.Click Start, and then click Run.
- In the Open box, type regsvr32 softpub.dll and then click OK.
- Do the same for the following regsvr32 wintrust.dll, regsvr32 initpki.dll, regsvr32 MSXML3.dll.
- Restart Windows Live Messenger.

If you are still unable to fix Windows Live Messenger your computer might be infected or Windows registry corrupted, we recommend you to Download registry tool to fix your errors and speed up your computer.

From our experience the best registry repair tool is Registry Easy.

239 comments:

«Oldest   ‹Older   1 – 200 of 239   Newer›   Newest»
Jana said...

Thank you so much. 8100030d Error is so annoying. Thank you guys for fix :)

psych0tic said...

psych0tic said...
hi, i've been using 7.5 however i recently upgraded to 8.1, and i did so once previously however i got this same problem, after around 10-20 minutes while logged in, it disconnects both my msn and router and it takes 2 minutes to reconnect the router, its really shitting me up the wall, any help will be appreciated


^ yeah that was me, i recently switched computers, and its happening again, can you help? i don't get an error message, because i'm able to connect when replug the router, and when i can't, it just doesn't connect and says to check my net connection

psych0tic said...

btw i have no firewalls or antivirus or anti spyware, so it won't be program interfering with it. please don't hax me, and it happened to both my compys

psych0tic said...

the activity in the router didn't stop this time, but i get error message 80072ee7

FishY said...

psych0tic, I have same problem as you. Did you solve it yet?

Thank you msn-errors.com

psych0tic said...

the last time i fixed it on my other compy, it just stopped disconnecting one day, i'm afraid it still does it on my current computer

Anonymous said...

run the "run" programme and then "in the Open box, type regsvr32 softpub.dll and then click OK.
- Do the same for the following regsvr32 wintrust.dll, regsvr32 initpki.dll, regsvr32 MSXML3.dll."


that one worked for me!


just gotta wait and see to see if it keeps logging me off in the middle of my chats..


hope not!

Anonymous said...

Hi mine is still getting the same reocurring error every time and i've tried all of the stated tricks. Any other advice?

Anonymous said...

This still didnt work...i've tried so much

graham said...

if you are using a wireless ADSL router, ignore all the shit that othe r people tell you as they are just leading you on a wild goose chase.

to solve the problem is in 3 simple steps

1. Press reset on the front of your PC or laptop

2. Unplug your router and plug it back in before logging on

3. log on and start WLM and it will allow you to connect.

Craig & Denise said...

Graham has the right result for me - router was slamming the door shut. If you have software admin then resetting your internet connection works, and is less harsh than powering off and on.

Anonymous said...

HELP me dis probleM is happenin to me...plsss!!!i do exactly wat up dey ask...but dat error is still der...T.T

Anonymous said...

viana

doggy said...

I've tried anything, my account cannot connect but if I use another account it works...

Please give provide some other suggestions that will work!! :(

Anonymous said...

my problem is in the office, it appear the same mistake, it seems that this software is restringed. I am using Hopster, but right now is not working and result this error, Is there anything else I can do to connect from my office?

Anonymous said...

Amazingly simple, cheers Graham. Reseting the wireless router, how simple. Now i feel stupid, but very happy at the same time.

Anonymous said...

I have tried everything mentioned here on this page nothing has worked....you have no idea how annoying this is.....i am in need of drastic help if anyone knows of any other way of getting rid of this error code please let me know

Anonymous said...

Ive tried every possible thing ,but it doesnt work!!!!!!!!!!! and my computer time has also gone bananas,what do i do? also got a kick ass ZA!

Anonymous said...

good the way microsoft reply to u wanna help u,
its crap, nouts on ere has worked

Vicente said...

I have the same problem, but only for my email address... For other email addresses MSN works normally. What can I do? It is only in my username that does not work. However, when I am in another computer it works.

Mike said...

Still can't get on, even though I've tried all these things. It looks as if it's just rejecting my own .net passport, as on the the same user my brother can get on. Help?

Anonymous said...

resettin' router really worked...
thanx a lot

Anonymous said...

I have Zone Alarm and get this error
but i dont wanna disable it for obvious reasons
is there anyway i can stop this error

Anonymous said...

HI I have WLM and recently i cant talk with anyone ppl start talking with me but i cant even watch what they are writting.....i cant open the conversation window...please tell me the solution

Anonymous said...

man im getin it all the time i have vista and the sp1 since ive had this and i tried those dll things the first one worked then the seondond and third said that the dll files can be found and such and when i start up i always get error sayin rundll some shit like it cant be found ???????

Anonymous said...

Doesnt't work. Maybe the best way to get rid of this error message is command format C.

Anonymous said...

i have the same problem {error code 8100030d} what do you mean ==>Register softpub.dll.please answer__

jenoline said...

Hi All, I've just been experiencing the problem, started using Zone Alarm 2 days ago. Tried disabling, tried to run all the dll files. Nothing worked. Am connected by ethernet to my wireless router, rebooted the router and it's fine now. Hope that helps!

Anonymous said...

One thing most people dont know is that AVG 8.0 is a suite. It has a messenger protector. The steps to disable it are:

1) Open AVG
2)In the Overview, Double-click "Web Shield"
3)Towards the bottom, click the tab "Instant Messaging"
4) Unclick "Instant Messaging protection"

Your all done!

Try logging into Live now :D

Anonymous said...

it was the avg problem for me . thanks anon ^ unclicking instant messaging protection worked for me.

Felipe said...

Thks msn-errors.
AVG was the problem.
Thank u anon.

Anonymous said...

thx alot anon^^ . The AVG was causing all the problems.^^ thx

Anonymous said...

WOW! AVG was the culprit. I did the disable MSN stuff as mentioned above and BAM, it worked. That is too bad. Hopefully AVE will fix it. I never had this problem with Norton or NOD32...

Thanks for a great site and all of the information.

Dookie

Anonymous said...

ahh.. i've been google for solution all day! finally.. thank u :) AVG =/ but here i had to unclick the whole instant message thing! Am I the only one or? :p

jelpot said...

it wasn't a solution for me :( when i sheck the third ddl file it gives me an error message...

Anonymous said...

Yup avg haxxor my vista..
Was asimple fix ..Thanks alot

Anonymous said...

AVG was the motherf*ker with me as well

Kaps said...

Felipe is a champion
ur the man
good on you mate, thanks a lot
I appreciated your awesome help :)

Anonymous said...

Same deal here with AVG. Was working till this morning, now all of a sudden stopped. Don't know why it should cause this problem.

Dave - the frustrated one said...

Tried the "solution" and it doesn't work on my machine, I suppose I'll chose the easy way out and just remove the whole "Windows Live" stuff from my machine, I hardly ever use it anyway.

skier boy said...

it did not work can u help me? my msn is tomthetrickskier@hotmail.com or my gaggle is conn.tom@gaggle.net so plzz tell me wat to do i got an windows xp and my msn does bnot work cause of error 8100030d and i tryed wat u said and it did not work

Dan said...

Thanks a lot! The regsrv32 fixes did the trick!

purified said...

for most people using AVG , just untick the msn protection at the web shield . hope that helps [:

Raver said...

The regsrv32 thing worked the first time, then teh next night i tried msn and it didnt work. i tried regsrv32 again but it still doesnt work... plz help me, i need to go on msn!

Anonymous said...

Mine worked form the office but not from home - tried rebooting the router - works perfectly now

Thanks guys

Prat said...

Hi. For some reason it is just my .net passport that is having difficulties logging onto the network. Any computer I try to login from gives me that problem. Other .net passports work, but mine doesn't. What shoudi i do?

SpyModem said...

AVG here to... thanks for the post

Anonymous said...

avg problem worked for me!!!

thanks a lot!! it was driving me crazy

Anonymous said...

i have avg 7.5 not 8 and ive tried the start, and run 'thing'.. as well as unblocking popups on my internet. it still doesnt work for me!

Anonymous said...

ccccccoooooollllllll main.

Anonymous said...

I just turned im security to off in zone alrm and it worked

Ancho said...

try uninstalling MessengerDiscovery Live.. I installed that last night and worked once.. today MSN was not working.. so I've uninstalled and now it works.. weird..

Anonymous said...

Thanks a lot! Resetting the router was the answer for my PC, I tried all the other stuff first

Maryam :-)

Anonymous said...

hey everyone, i tried the directions at the top but i still get the error code. also i don't have zone alarm.

help? :(
p.s what is avg?

James said...

I dont have web shield on my avg its fairly new and the free version can I have a little more detail plz i feel avg will be the problem...

Anonymous said...

I also have the free version of AVG 8.0 and don't have web shield. Is there something else that should be checked?

Anonymous said...

thnx whoever posted this magical solution ;p
God Bless You!
thnx again! :D

Anonymous said...

iv figured out how to get it to work with the avg 8.0
double click on web shield and click on instent messaging and turn off msn protection. this should get you goin bac on msn in no time. altho it would be great if someone could figure out how to get it to work, with avg msn protection?
=]

Liam said...

I've got the same problem as the people a few posts ago, i use avg 8.0 free, which doesn't have a web shield. I've had this problem for a few days now and i've tried many different solutions, but i've ended up with no help. I thought oh well, i'll reinstall messenger 7.5. I couldn't sign in on multiple accounts. I tried Windows Messenger. The same thing. Trillian, the same. Pidgin the same.
Any help will be much appreciated.
Liam

Anonymous said...

im getting crazy with this error. ive tried avg. it doesnt have a webshield. ive tried with the solution but the third dll. doesnt work. i dont know what to do.. can i unistall and reinstall it again? does it work? plsssss can smn answer

Anonymous said...

Ok this is just takiong the mickey- ive tried everything on this and many other websites and my msn still wont sign in because of erroe 8100030d! It's been 3 weeks and I cant sign in!
I dont have Zone Alarm, or AVG ive tried all the regsvr32's and nothing is working--- someone help or just kill msn for me!

Anonymous said...

Hey i have had the error message since i have moved to uni. I went home this weekend and it worked fine (on the same comp i tried it on). However when i've come back to uni, i once again get all the error messages again and can't sign in. Its been two weeks now and very annoying!

I've tried all the advice given and it still doesn't work. I'm on windows Vista Premium, if that has anything to do with it?
PLEASE help me as this is really annoying and agitating! Thanks

Anonymous said...

i've tried uninstalling and re-installing msn and it still makes no difference whatsoever.

So that doesn't help.

Yanisa said...

BIG THAAAANKS! oh god finally. thanks for the AVG-solutions :) i've tried all the steps but it didn't work. but when i tried the AVG-problem, it worked! thankyou :):):)

Anonymous said...

THANK YOU THANK YOU THANK YOU!!! Looked all over the net. It was the AVG fix that did it!
Thanks :D

Anonymous said...

Cheers ty, very good!

David said...

Hey I followed the advice at the top of the page but when it came to entering the second Run Commans I got the following error:

"The module "wintrust.dll" was loaded but the call to DllRegisterServer failed with error code 0x80070005."

Kilohn said...

Same for me! I'm surprised no one else than this very last user experienced the same error. Does that for wintrust and MSXML3, and initpki, he does not find it!

Anonymous said...

ta was avg for me also,neve would have looked their

Anonymous said...

Thank you sooo much 4 posting the avg tip, i would have never thought, or ever have looked there. Thank you sooo,sooo much :D

Anonymous said...

thank you so much!! i have been trying to sign in all afternoon and this is the only suggestion that worked. i am forever indebted to you!

Anonymous said...

fucking avg haha!

gareth said...

Avg was The problem here too

Thank you anon for the fiollowing instructions

1) Open AVG
2)In the Overview, Double-click "Web Shield"
3)Towards the bottom, click the tab "Instant Messaging"
4) Unclick "Instant Messaging protection"

Your all done!

Try logging into Live now :D

Luke said...

Cheers for the AVG tip, MSN updated last night and I hadn't been able to get on since. Unlicked the Instant Messaging option in AVG and it worked atraight away.

Kita said...

what if all the dll's dont register,im still having issues with this!

Anonymous said...

Hi,

Thnx for the AVG solution - that did the trick !!!!!!

Wick said...

I had AVG for a long time before I got this problem, but still it was AVG! great thanks for this solution

Anonymous said...

it was AVG problem and it works after disable the Instant Messaging in Web Shield of AVG ver 8.0.200

cam said...

thnx fo the help about avg i was considering buying a new laptop thnx

Anonymous said...

Hey guys, I had the 8100030d problem:S but after i've tried the things that stood here, my messenger works:D:D:D thanks so much;)

Anonymous said...

Thx for the avg comments
It did work! :)

Anonymous said...

thanks loads!!! AVG Web Shield was my problem... now I followed instructions and it works fine!!

Alexandar Nk said...

For AVG Users !!!
The following additional steps to configure the AVG 8.0 software’s Web Shield component also helps in addressing the error.

1. Open the AVG User Interface.
2. Double-click on the Web Shield component.
3. Switch on the Instant Messaging tab.
4. Uncheck the Instant Messaging protection option.
5. Confirm changes by clicking the Save Changes button.

No error 8100030d !

Jaguar343 said...

I figured this out myself after 2 weeks without MSN. AVG doesn't yet recognise the new msn. You need to diable the msn instant messaging protection, under web shield in the advanced options or the web shield section.

Wish I'd read alexander nk's post before.

Chris said...

Thanks for that guys, I only installed AVG today (Avast was beginning to piss me off) and that was the problem, so cheers again.

Celecia said...

AVG Tips worked great Thanks......its working now hoorrayyyyy

Anonymous said...

Thanks Anon! AVG was really the problem. How could I have missed a so simple thing! LOL

SLY said...

thanks Jaguar343!!! u really helped me!!! hate avg!

Lizzy said...

Hi, how do I disable zone alarm??

Anonymous said...

thanks so so much

my messenger is working

Anonymous said...

I had this problem, tried everything until i read the AVG post... That mede it work for me! ;-)

Anonymous said...

http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!13937.entry

Solution!!!

Anonymous said...

One thing most people dont know is that AVG 8.0 is a suite. It has a messenger protector. The steps to disable it are:

THIS DID THE TRICK FOR ME!!! THANKS




1) Open AVG
2)In the Overview, Double-click "Web Shield"
3)Towards the bottom, click the tab "Instant Messaging"
4) Unclick "Instant Messaging protection"

Your all done!

Try logging into Live now :D

Anonymous said...

yayy the AVG web shield thing worked!

i had just upgraded to the newest messenger and couldn't sign in

thanks alot =)

Anonymous said...

Anonymous thanks... it works

fordmgw said...

Tried everything with no success !!
Then it dawned on me that I use a product called SimPro....
disabled that and it works fine...... Now I need find a fix to Simpro.... Good old Microsoft!!

fordmgw said...

Tried everything with no success !!
Then it dawned on me that I use a product called SimPro....
disabled that and it works fine...... Now I need find a fix to Simpro.... Good old Microsoft!!

Sylver said...

http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!13937.entry?sa=483594252 that site fixed it for me my problem ended after i deleted the caches it told me to do. Windows live contact cache i was sceptical however it has worked however all my contacts have been reset i.e there all there but its as if i have only just add them so until they go online again you will be left with ther email addresses not ther msn name but tht all goes away when they come online!

Sylver

riyaku said...

I've seriously tried everything and it still doesn't work... I've done what the msn support thing told me to do = nothing... I've done what is to be done here = nothing... It's seriously upsetting since everyone else in my family has their ID functioning properly with the program but not mine... I seriously don't have any idea what's wrong... :/ I'm completely lost...

Anonymous said...

If you're using a firewall such as Zonealarm

1. Make sure all of Windows Live Messenger components are allowed to access the inet
2. For some CLOSING the Zonealarm program instead of mereling DISABLING it solves the problem, so see if that works for you. Ironically restarting Zonealarm sometimes seem to solve the problem. Go figure.

riyaku said...

I appreciate the help, but it didn't work for me... I mean, it's my ID that refuses to work and when I log into hotmail and spaces it works fine... I seriously don't know what's wrong... :/ When I sign in on my other accounts they work fine... I can't believe that the ID I need the most won't work with the messenger... I just updated and it has been kicking me out frequently but logs in almost soon after, but ever since Friday night it's been the same so yeah I'm losing my nerve here pretty much... So yeah...

Anonymous said...

I have a question, in my AVG does not have any web shield... can somebody help me please?

Thank you.

Nicole Whelan Photography said...

Anonymous said...

"One thing most people dont know is that AVG 8.0 is a suite. It has a messenger protector. The steps to disable it are:

1) Open AVG
2)In the Overview, Double-click "Web Shield"
3)Towards the bottom, click the tab "Instant Messaging"
4) Unclick "Instant Messaging protection"

This worked for me!!! Thanks for the advice!!!!

Anonymous said...

not work for WLM 2009 (14.0.8050.1202)

Anonymous said...

i have avg im not sure wat version it is but it doesn't have webshield!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!SOMEONE.PLZ.HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anonymous said...

My dears...
if everything fails, try deleting the contacts cache folder.

Under XP:
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows Live Contacts

You'll find multiple folders there, delete them (the'll be automatically replaced) or move them somewhere else (the safe way)

Anonymous said...

Where
"Administrator" should be your login name. ;)

Anonymous said...

use Trillian till you get it fixed

damián said...

y con el avast cmo puedo hacer?
responddeme plis

Crystalheart said...

"if everything fails, try deleting the contacts cache folder."

That worked for me, thanks!

Cammy said...

Thanks! Deleting the Windows Live Contacts cache works for me. ^^

tvbmadness said...

deleting the cache worked for me!!

Anonymous said...

ok i dont have AVG so what can i do to fix it?

Martin Krogstad said...

If you are using any other program than internet explorer, like firefox etc, you can try to open ie and then log on to msn. it worked for me. ie can shut down the connection to other programs if its not in use

MJK

Re4cTiV3 said...

Delete Windows Live Contacts
it works for me,too!!

-GREEK PAOK G4

Re4cTiV3 said...

this problem "activates" when u try to send a file

miche said...

I've also got AVG 8.0 with no Web Shield, and I can't for the life of me figure out how to fix this. Any know what to change in 8.0?

Tinmin=D said...

um.. what if i were using the trend micro internet security and not AVG?

Epiplon said...

I apreciate the help, but unfortunaly, didn't work. =(

kalle said...

"if everything fails, try deleting the contacts cache folder."

This worked for me, thanks!

Anonymous said...

we just shut down and switched the power off to everything n so all good Danno...

PaulIsLegendish said...

Just made mine work, i deleted everything in the folders:
\Local Settings\Application Data\Microsoft\Windows Live Contacts

and C:\Users\Your User\Contacts

hope this helps :)

Anonymous said...

Yes the AVG comments do work but if you want to let WLM work without showing the Web Shield being disabled just uncheck the MSN & ICQ boxes leaving the Web Shield Checked/Enabled and the same result is reached without having to look at the Red Exclamation Point in your AVG Icon :).

Guy

Anonymous said...

Ive tried evrything. literally. Ive deleted the aches ive installed those dll's all four worked fine. i tried resetting my router and evrything. i even made a new email address....damn... help?

Anonymous said...

"My dears...
if everything fails, try deleting the contacts cache folder.

Under XP:
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows Live Contacts

You'll find multiple folders there, delete them (the'll be automatically replaced) or move them somewhere else (the safe way)" Now my msn works perfectly thx really!

Anonymous said...

i had this problem 2 days in a row this means i have to perform this every day ?

Anonymous said...

i have avira antivirus how does it work with that ? have done it other way and worked but it keeps showing the error =/

Krdza said...

When I updated msn it was error I try all these steps but don't work...I don't have ZONE ALARMI have ESET Smart Security & NOD 32

matt caplin said...

hi all, after a couple of days without msn working and constant googling, i've found the solution.

i'll save the talk for after, here it is:

go to regedit > HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

one of my accounts wasn't working but the other was, so i deleted the two files that were from the account that wasn't working (one should say shadow at the end of the file name)

after deleting those, try signing in. it should work!

i read somewhere, maybe on here, that you have to delete the contact info in the microsoft files accessed via my computer. tried that and it didn't work. then i read somewhere else about deleting the policies folder in regedit and i couldn't find that, because the version they were talking about was from like, 2005. sooo add two and two and i came up with the above.

you're welcome :P

caroline said...

aww thank you so much KRDZA it did work! (:
you were the only one soluttion that can help me

Anonymous said...

lol

im sorry to say wlm 2009 sucks wit so i rather stick wit the wlm2008 if everything doesnt seem to work go back a verison of the messanger all i have to say.

Anonymous said...

This is error is making me so pissed.
I'm using the oldest version of msn to go onto my email because for some reason my email doesnt work on the new msn, but only on my computer.
I dont have Zone Alarm, i've tried everything.
I've deleted everything on my laptop that has anything to do with MSN Messenger and yet it still says that I have MSN Messenger when i try to re-download it.

???!!?!?!

Raido said...

The one who said the stuff about AVG.. you are the best! :)

Anonymous said...

Clean the folder Windows Live Contacts!!
This work! :) finally

Anonymous said...

>>Just made mine work, i deleted everything in the folders:
\Local Settings\Application Data\Microsoft\Windows Live Contacts<<

This worked for me too, finally! Arghh! Took me all day. What a waste of time for such a stupid problem. Note: - Not all versions of AVG have Webshield so don't waste your time looking for it if you don't see it on the main component page.

Anonymous said...

i dont have AVG or zonealarm!
i use McAfee Securtiy center for everything, but its set to allow IM and email! ive tried EVERYTHING!
what else is there?

Anonymous said...

its not working for me.. i really need to get rid of it. and i dont use AVG and i deleted my cache files and nothing happened. and whats zone alarm?

Hui said...

The solution:

regedit > HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

works for me!!!!!!! Thanks so much~~~

Anonymous said...

someone plleaaaseeee help

i have the free AVG and it still isnt working :S

it works on the same user with a diffrent email but just not my email.

my email works in diffrent users

Slash said...

regedit > HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

works for me!!!!!!! Thanks so much~~~

Cameron said...

I just exited MSN Messenger and then opened it up again and it woked

Anonymous said...

Matt , you are my hero , thanks a lot for that , msn works again now. thanks.

Eugene said...

tried the regsvr32 initpkt.dll windows Vista cannot find it :(

Anonymous said...

Matt's thing worked for like 0.5 secs and then it signs off again! UGH! im really angry T_T"

Anonymous said...

regedit > HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

Worked for me too! After trying a dozen other so called fixes. Thanks Matt! :D

Anonymous said...

where do i 'write/find' this code

regedit > HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

am no computer expert, need help!!!:)

tried all dll and they installed ok.. still no msn tho...and still eror code coming up..:S:S

mandyxx

Anonymous said...

Mandy, just type in "regedit" on the windows explorer screen. then click on HKEY_CURRENT_USER, etc etc till you reach database, then delete it

and thanks whoever posted that, it worked.

Roberta said...

the last two commands for me came up as a 0x80070005 error from my system.

still no working messenger.

Anonymous said...

anonymous,you're a STAR!!!!sending you a hug whoever you are!! thanks for helping me out..
cleared database as u said and it has worked..at last have msn again!!!
mandyxxx

Anonymous said...

Umm, when you get the regedit database thing, are you supposed to delete the entire thing? because two other people have accounts on msn that are in my family and I don't know if that would effect anything of theirs, too.

Anonymous said...

matt, i love you! thanks for the solutions!

Anonymous said...

People i have a problem with the following error:8100030d. I'm using WLM 9.0. I have Avira AntiVir Personal. Everything was okey until today... i was disconnected and couldn't login more...

Anonymous said...

Never mind ! Solved with the "regedit". Thanks a lot.

Anonymous said...

The AVG 8.0 fix worked for me. Thanks a lot, folks!

paz said...

8100030d FIX~~!!~~
I found how to fix that problem once and for all, after 24hrs of seeking.
right, so what you need to do is to run a search on your computer for the file named contacts.edb and delete all its copies. after that your msngr live will login as new =]

Anonymous said...

thanks, helped me out.

Anonymous said...

yeah i got this error yesterday and none of the above works at all but i noticed i still have the first messenger on my computer and that seems to work fine with the email i am having problems it's the newest msn i have installed and other emails work fine on it also but when i try to sign in while singed into the old msn it says i have being signed out and then i get the box to say i have new email then the error message comes up :S

Anonymous said...

The Solution as Below:



http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!13937.entry


P/S:Close your MSN LIVE MESSENGER PROGRAM before perform this,to enable (ALL) Windows Live Contacts (DELETED)!!




Cheers ^.^

Anonymous said...

Am hating this problem, this definitely sorts the problem, has worked for me many times on Vista: http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!13937.entry

citizen student said...

I keep getting this error code, but I've done everything this site and others have suggested and I still can't sign on to MSN. Other people can sign on to MSN using my computer but I can't using my sign on... is there ANYTHING else I should try, short of knocking down Microsoft's doors and demanding answers? I'm at my wits end!!

Anonymous said...

just type in "regedit" on the windows explorer screen. then click on HKEY_CURRENT_USER, etc etc till you reach database, then delete it

Now its working:) Thank you for the help:)

DiscoMike said...

Thanks - it works!

For VISTA users, close Live Messenger first, click on the Sttart menu button on the bottom left hand side of the screen, in the "start search" box type "regedit" without the quotation marks. On the left hand side of the screen, open up these folders:

HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

Then right-click and delete the database folder. Click the X in the top right corner to close the program (the changes are saved automatically) and then start-up Live Messenger and it should work!

Mike

Anonymous said...

Dear All who use AVG8 antivirus , i have solved this problem by clicking the websshield and unselect the instant messenger ,,,,

citizen student said...

THANKS.
finally... after banging my head against the wall for so long!!!

why did deleting the database work???

Anonymous said...

thnx DiscoMike ur the best

mnm said...

HELP!!

I did what discomike suggested and I could sign in but after a minute or so, I was disconnected again. Then the same problem occurs again!
I go back and delete again.. sign in.. the problem occurs again.. it's like a never-ending cycle!

What should I do?!!

dirtyman said...

have multi accounts. only one could not sign in. deleting the database for that account worked for me. :)

YEWYEW said...

Oh gosh..!!! Been trying to fix it for days!!! Oh gosh!! Really angry !! Anwyay, i follow discomike said, and hurray! It work for me now, what a relieve for me... but not sure it will happen again or not. Anyway, thanks a bunch! XD

Anonymous said...

thank you so much that worked perfectly discomike.

Anonymous said...

i tried everything but nth worked. And i wondered if it was just my account so i logged onto my mum's acc. and it worked perfectly fine! Does the problem have something to do with my account? And not msn?

Anonymous said...

http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!13937.entry

Anonymous said...

OOOOHHH!!! YESSSS!!!! DELETING THE C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows Live Contacts
REALLY WORKS!! THANK YOU VERY MUCH!!!! I REALLY APPRECIATE IT!

felix suroso said...

omg the regedit thing works!!! THANK U FOR THE ONE WHO POST IT!! i was like under-pressure for 1 week and IT WORKS!! u all rocks man!!

Karvane said...

Thank you for the AVG tip

Anonymous said...

i need help!! msn live gives me the 8100030d error when i try to sign in. i can sign in from another pc or through web messenger but not from msn live. and i tryed signing in with another account and it those sign in perfectly.

i tried everything, from using the command prompt, to deleting Cache, to deleting Application data in windows live contacts.. i checked if internet options or my norton was blocking it, but they arent..

please, if someone could help me id really apretiated!!

Anonymous said...

ohh, i forgot to mention i also uninstalled and isntalled windows live 2 times.. i reset my pc and my router and still nothing.. =(

Becci said...

i cant find my local settings :S
ive looked in c drive an just cant find it anywhere?

Anonymous said...

i had the same problem, after contactin live support they gave me next solution, which really helpful with this trouble

1. Remove Windows Live Messenger from the computer.

a. In the notification area, right-click the Windows Live Messenger icon, and then click Sign Out.

b. Click Start, type appwiz.cpl in the Start Search box and then press ENTER.

c. In the list of currently installed programs, select Windows Live Essentials, and then click Uninstall/Change

4. Select Uninstall, click Continue.

5. Put a checkmark for Windows Live Messenger and click Continue.



2. Remove the temporary files and folders from the computer:

a. Click Start, type cleanmgr in the Start Search box, and then press ENTER.

b. In the Disk Cleanup options window, click My Files only.

c. On the Disk Cleanup tab, make sure that only the following options are selected:

. Downloaded Program Files

. Temporary Internet Files

. Temporary files

. Hibernation File Cleaner

. Setup Log Files

. Recycle Bin

. Thumbnails



d. Confirm deletion of the files, and then run the Disk Cleanup utility.



3. Delete Messenger related cache files

a. Click Start, type %USERPROFILE%\AppData\Local\Microsoft in the Start Search box, and then press ENTER to open the command window. Delete the Windows Live Contacts folder.

b. Click Start, type %userprofile% in the Start Search box and then press ENTER. Delete the Contacts folder.



4. Delete Messenger-associated registry keys.



Important: The following steps contain information about how to modifying the registry. Before you modify the registry, make sure to back it up, and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, visit the following Web site:

http://support.microsoft.com/kb/256986



Warning: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.



a. Click Start, copy and paste each command in the Start Search box, and then press ENTER after each command.

b. Select Y and press ENTER to confirm the prompt.



REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger' /f

REG DELETE "HKCU\Software\Microsoft\MSNMessenger' /f

REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications Clients\Shared' /f

REG DELETE "HKCU\Software\Microsoft\IdentityCRL' /f



Note:

- Enter Y and then press ENTER to confirm the removal of each key.

In some cases, you may encounter the error that the key does not exist. If you have typed the command correctly, this may be because the key has already been removed or does not exist on your machine.



5. Restart the computer.



6. Scan for updates:

a. Visit: http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-US and follow the instructions to install the latest updates for your operating system.



7. Reinstall Messenger:

a. Visit: http://download.live.com/messenger and click Download, click Yes if you received a Security Warning dialog box.

b. Follow the instructions to install the program.

Anonymous said...

OH LORD!!!!!!!!!!!!!!!!!After 4days I could finally sign in again,thank u guys so much,the regedit thing worked out perfectly,after tryin like a billion ways to fix my msn..god bless u!!!

Anonymous said...

The method suggested Matt up the thread worked for me!

here it is: hi all, after a couple of days without msn working and constant googling, i've found the solution.

i'll save the talk for after, here it is:

go to regedit > HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

one of my accounts wasn't working but the other was, so i deleted the two files that were from the account that wasn't working (one should say shadow at the end of the file name)

after deleting those, try signing in. it should work!

i read somewhere, maybe on here, that you have to delete the contact info in the microsoft files accessed via my computer. tried that and it didn't work. then i read somewhere else about deleting the policies folder in regedit and i couldn't find that, because the version they were talking about was from like, 2005. sooo add two and two and i came up with the above.

you're welcome :P

Anonymous said...

Amazing!! Jut deleted the contacts and it worked!! Thanks guys!!

Anonymous said...

i really need help :( i ady deleted the contact list but i didn work. i uninstall and re-install few days ago it works. but after the time synchronisation, it dc and cant sign in again. i check all the settings.. but it didn work :(

Anonymous said...

hi. i m using latest version of windows mesanger. when i sign in by my id cant sign in but can signin other ids. i tried cant.. error appears like dis:" error code: 8300030d. Please help me.

Anonymous said...

regedit > HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

works for me!!!!!!! Thanks so much~~~

Anonymous said...

I have AVG version 8.5.287 I dont see a web shield on my AVG and I try almost everything and still cannot sign PLEASE HELP ME!!!!!!!!

Anonymous said...

please help me..... i have 2 email
one is fine and the other one keep having this error.....i need that msn......please reply me ASAP

Anonymous said...

I have been reading this page for the past 3 hours trying to figure out why i was the unlucky one and nothing was working. Uninstalled all anti viruses and firewall softwares. I had deleted all the caches but it wasnt working then i deleted all my chat logs. IT WORKED.
go to :
Documents > Recieved files > History > Your email account
Delete all the folders and everything will work :D
Good luck. dont lose hope. its achievable
IF nothing works. Format your computer reinstall windows.

Bluefishy said...

hi

i have been reading this forum but nothing seems to solve my problem.

right now, using my IBM thinkpad T61 running windows XP SP2, I am able to log onto windows live messenger in the office: no problems there. However, when i am back home, i cannot log into my windows live messenger while other housemates using the same wireless connection are able to do so and it seems i am the only one with this problem. i tried to log on using another hotmail account on my laptop and i can do so successfully. It is only this primarily account that i am having problems with. it is strange since no one else in the house has this problem and i can log into this account in the office with no problems at all too. the error msg i received is 8100030d as well. thanks for any info at all.

missy said...

After analyzing the problem i figured out that primarly i got it when i played windows media player plug in on wLM which eats up my cache so all you have to do bluefishy is delete all cookies/caches/logs from that account and it will work. :D

Anonymous said...

Thanks soooo muccccccchchchchchchch!!!! I SOLVED IT!!!! YEAHAHAHAHAHHAHAHA!!!!! WOOOOOOOHOHOHOHOHOHOHOH!!!!!! I LOVE YOU ALLLLLLL IM IN LOVE WITH UUUUUUUU!!!!
STOP THE CRAP U IDIOTS LOVE AND SHIT!!
LAMERS

Kimmy. said...

this really worked for me :)
thankyou ! <3


Under XP:
C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Windows Live Contacts

Tee.eM said...

Didn't work for me. I have done everything suggested in the blog to date including removal/reinstallation but nothing works. Have to assume the new version of messenger is a dud and that Microsoft is not interested in supporting it.

sgwombles said...

to matt caplin...you are a champ man! a real champ! your solution finally solved my problem. thanks a million!!

Marcio said...

I use Windows Live Messenger 8.5 on a Vista Ultimate box, and I ...
- don't use ZoneAlarm
- checked my clock and it is correct
- followed the steps mentioned above
- tried to register those DLLs but initpki.dll failed, it says it wasn't found in my system.

Please, let me know what I have to do to solve this problem.

PS. When I connect to a different MSN account it works, the problem is somehow related to one specific account.

Regards,
Marcio Lima

Anonymous said...

didnt work with me =[ even i format the whole PC and didnt work i guess its connection problem damnnn
so please if anyone have any idea please tell me here my e-mail : god-of-parkour@hotmail.com send me a message please!!!!!!!!!!plzz
thX guyz thX MSN ERROR

Anonymous said...

MATT CAPLIN YOU ARE A SAVIOUR.

EVERYONE ELSE IS DAMN WRONG.

I tried EVERYTHING listed above, and after 3 hours of scouring this blog came across Matt's simple suggestion.

FOR THOSE OF YOU WHO STILL CAN'T GET YOUR MSN TO WORK. TRY THIS:

"go to regedit > HKEY_CURRENT_USER > software > microsoft > windows live contacts > database

one of my accounts wasn't working but the other was, so i deleted the two files that were from the account that wasn't working (one should say shadow at the end of the file name)

after deleting those, try signing in. it should work!"

THANKYOU MATT!!!

Anonymous said...

8100030d Solved!

YES. Just search Matt Caplin on this page and follow his simple direction!

I tried everything and nothing worked. This was the only attempt that worked! See for yourself.

Thanks Matt!

Anonymous said...

msn is back alive! thank you so much for all the tips you've posted... worked like a charm!

Anonymous said...

great.. only fix that actually worked.. 8100030d is finally past!

StephyChew said...

1) Open AVG
2)In the Overview, Double-click "Web Shield"
3)Towards the bottom, click the tab "Instant Messaging"
4) Unclick "Instant Messaging protection"


tis works for me... many many thanks!!
but... if i do tis, is it means if there's any virus comes from WLM, won't detected and will hack my computer?

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