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Msn Errors

Contacts missing from my contacts list?

Delete your Contacts cache folder
If your contact list is empty or incomplete after you upgrade to Windows Live Messenger, the cached contact list may not have updated correctly. Before you can delete your Contacts cache folder, make sure you can view your complete folder list in Windows Explorer.
View your complete folder list

1. On the taskbar, right-click Start, and then select Explore.
2. Click on Tools, and then select Folder Options.
3. In the Folder Options window, click the View tab.
4. In the Advanced Settings list, select Show hidden files and folders, make sure Hide extensions for known file types is not selected, and then click OK.
5. In the Windows Explorer window, click View, select Explorer Bar, and then verify that Folders is checked.

Delete your Contacts cache folder
After changing your Windows Explorer settings:

1. On the taskbar, right-click Start, and then select Explore.
2. In the folder list on the left-hand pane, navigate to the folder C:\Documents and Settings\Your Windows logon name\Contacts\Your Messenger email address.
3. Delete all of the files within the folder Your Messenger email address.
4. In the folder list on the left-hand pane, navigate to the folder C:\Documents and Settings\Your Windows logon name\Local Settings\Application Data\Microsoft\Windows Live Contacts\Your Messenger email address.
5. In the Your Messenger email address folder, delete the real and shadow folders.
6. Close Windows Explorer and try to sign in to Messenger again.

39 comments:

Anonymous said...

this blog is great!

Anonymous said...

This did the trick - THANK YOU!! When all of a sudden I couldn't see my contact list in Live Messenger it was driving me nuts.

Anonymous said...

Didnt work for me. Live Messenger is actually shit 7.5 is the best or even 6.2 lol quality and they dont freeze in group convos!

Anonymous said...

Hello Messenger help people,

I'm using Live Messenger build#8.1.0178.00 and seem to have a problem with my contactlist.

From time to time my contactlist is ungrouped, so that all contacts are moved to "other contacts".

My custom groups still exist, but they now contain no contacts.
If I move them back to their respective groups, a day or so will go by, and then they will be ungrouped again.

Do you guys have a solution for this?

Anonymous said...

It doesn't help after i tried all the steps abovementioned. Please advise.

Giampaolo said...

I am not able to backup my contacts from menu Contacts>Save contact list... on my PC
Clicking on the item "Save contact list..." nothing happens. The cursor flashing just little while and any window opens.
Have you any idea how to fix this issue?
Thank you
Giampaolo

Giampaolo said...

Sorry, I have done a mistake in my previous post. I wrote:....and any window opens...the correct words are....and it does not open any windows...

Thank you

Giampaolo

Anonymous said...

Awsome, twice now my address book disapeared, these instructions brought it right back up. Thank You

Anonymous said...

How do you fix error code 81000378?
It's something about contact list too

Nicolas said...

I have the same problem as described on post 1.7.07, I'm using windows vista, Do you have a solution yet??

Kayla said...

I just got a new email address, it is a live.ca address and I am using it with the latest version of Windows Live Messenger. When I went to add contacts some are adding some are not. I checked my privacy and tried adding them to my list from there, they show up for a microsecond and then are gone... I can't send messages to these friends but I can receive them. Still unable to add them to my friends list though. Any solutions?

Anonymous said...

after doing all, still there is same problem in windows live messenger 9 (contact list is empty)
kindly advise wat to do more.

Anonymous said...

this problem i m facing only in windows live messenger 9, while WLM version 8.1 or 8.5 working well.both versions displaying my contact list, but after upgrading to WLM 9 my contact list become empty.if i revert WLM to older version mean 8.1 or 8.5 my contact list coming back and showing each and every this.kindly do some thing for WLM 9

Anonymous said...

just updated to WLM2009 and contacts do not appear. Although I get the MESSENGER WINDOW I can't change display picture, scene, can't use tabs... although alerts for new messages, online contact, news,... work fine. I can chat with online contacts by clicking on the alert when they come online tough.... That's the weirdest... Need help please! No messenger=aaarrrggh

Tx in advance

P.S. Already followed your procedure but it didn't change anything...

Miffy said...

Same as above except I can change my personal details (pic, mane, PM etc) the only thing wrong is my contact list disappears. I'm running XP and have tried everything mentioned above. Please help!

Miffy said...

Same as above except I can change my personal details (pic, mane, PM etc) the only thing wrong is my contact list disappears. I'm running XP and have tried everything mentioned above. Please help!

Anonymous said...

Grah!

Dx Okay, I'm not sure what Windows version you're talking about. But obviously, that's not Vista. I HATE Vista.

"4. In the folder list on the left-hand pane, navigate to the folder C:\Documents and Settings\Your Windows logon name\Local Settings\Application Data\Microsoft\Windows Live Contacts\Your Messenger email address."

How does one do that on the demon we call Windows Vista?

-Ali
miss_lady_says_be_good@hotmail.com
E-mail me, please!! I want my contacts back!

Anonymous said...

I did like you said. My contact list is still non-existant, and so are all the other contacts lists for everyone who sign-in onto this computer.

I've tried uninstalling the Windows Live Messenger program, but I can't seem to find the program file - its not anywhere in the Add/Remove programs list!

Please help out.

Anonymous said...

I did everything as instructed as well. But it is not working for me as well. I am using XP. So i guess the bug is not related to anything platform, but the quality of Live Messenger itself.

Anonymous said...

I am officially PISSED. This didn't do a damn thing. I have tried everything listed above and a dozen other things and none of it works. how about this, you "advise" me on how to delete this stupid program. cause now it won't let me do that

Anonymous said...

Tried the above, didn't work. Don't know whether it's a problem with Vista or messenger, either way it's a real pain. Any progress is finding a solution to this problem?

Anonymous said...

Here how i fixed it
---Had-- the same issue only when i updated on my laptop / the list showed up fine when signing in via my pc just not my lappy!

I had already tried the steps someone suggested on my own did not work then i found this blog but i had already fixed it i thought i would help

Well One delete your msn 9.5 Add remove look for windows live essential [ now that you have removed that Follow the steps IE Delete all info in your Default user/Application data folders in documents and settings Now reinstall msn 9.5
way i did it was i downloaded 8.5 installed it It then asked me to update and i did it worked and my contacts on my laptop are showing up again! Hope it helps

Anonymous said...

hello, I tried this and it seems to work, but I have the feeling like I might have to do it over and over again? and I don't want to lol

is there like any garantee that this'll work for sure on Windows Live 8.1? if not, I'd like to be able to know if there's another way to do it.

Anonymous said...

Mine didn't work either! Can anybody help? My email is naughty_but_nice_1987_4@hotmail.com

Anonymous said...

I have recently signed into msn vist & my contact list is blank, i still have my contacts if i go to Actions > Send an instant message. . . but i cannot see any of my contacts . . . what the hell is going on ? does any one know?

Abby said...

I tried every possible bit of advice out there to make my contacts visible on my whizzbang new netbook, literally only a day old, very frustrating given it was a major reason for buying the damn thing, anyway, clearing contacts cache, unhiding folders, hopping on one foot whilst whistling dixie etc. In the end I completely removed the 2009 version and googled version 8.5. Once downloaded, ta-da! contacts restored.

Anonymous said...

the big shit is that when i come back to wlm 8 it forces me to upgrade to the latest version 9 which is not displaying the contacts>>> so humiliating

Anonymous said...

another failue by microsoft...tryed everything here...did nothing, about to attempt going back to wlm 8.1. seriously maybe microsoft should start testing their software a little better. as one of the wolrds largist companys this is pathetic and should not happen.

Its simply NOT good enough.

Anonymous said...

i tried everything ): all those steps and half my contacts are missing.

i've installed messenger 8.5 and my contacts were restored; however
today they said if i don't update my windows live messenger version, i can't sign in

>< ugh this is so frustrating.
help me please

oh and i can't add any new contacts

Anonymous said...

ok well.... my problem is that when i open my msn... no contacts show up..... sum ppl have problems with contacts showing offline tht is not my prob......... my contacts dont show... if sumone cums online i can click on the box on the side... or if sumone messges me i can tlk back but otherwise my list does not show up. please help!!!!!!!

crazy_goth_girl14 said...

well i used to have all my contacts and then once i updated it, they disappeared. and i tried what you said to do and it still says "you do not have any contacts yet" and i know i do. i've had it for awhile. i've even tried reading everyone but it wont even let me do that. can anyone help me?

Anonymous said...

We all are leaving our problems, but to whom?

Solutions anyone?

Anonymous said...

Men my problem apears when I sign in on my mobile. On the desktop I can si over 137 contacts (there is no one missing), but when I sign in on windows live msn on my n95 there are only 31 of them. Can you help me with this????

Anonymous said...

Has anyone tried Ctrl-Shift-F11 at the MSN log-in window to delete all emails, etc. and then have them restored when you log back in? I still have my contacts when I log in via www.msn.com so the problem is probably communication with the MSN servers via the MSN program. The fix in this blog did not work for me. I have found the MSN program in all its versions to be slow, buggy, and troublesome. Problems always occur when it is 'updated'. Sometimes problems are fixed by updating Windows Live Messanger. It's only advantage seems to be having local email folders.

Eugene said...

I've a suggestion but have never tried it. Feel free to test it out.

Based on my understanding of what is said by the poster, it says that the contacts cached in 8.5 is not usable in 9.0.

Therefore, the same contacts file in 8.5 remains but is not readable by 9.0 'cos of the format difference.

You can try this:
1. Go to Options, Security, tick
"This is a share computer. Don't save my contacts..."
2. Log off your WLM. Untick "Remember me"
3. Right click tray icon (near the system clock) of WLM and Exit.
4. Launch WLM again and try login with your user name.

This method should clear whatever contacts that is left.

Anonymous said...

Nice brief and this post helped me alot in my college assignement. Thanks you for your information.

m!ke said...

I didnt find any folder titled "COntacts" in documents and settings . Please help =)

Anonymous said...

Worked for me =] thank you very much

Anonymous said...

if you have windows 7 it's in
C:\Users\Kakarotto\AppData\Local\Microsoft\Windows Live\Contacts

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