January 2007

MSN Content Plus

Remove MSN Content Plus Register Alert.

Your current time trial is expired. Please register or uninstall all products of MSN Content Plus.

To remove this message, you have to delete the following files;

msnlogs.exe and msnlogm.exe from the Windows folder.

The best way to do this is in safe mode and then use the MS-DOS prompt to delete them.

How to Start Up in Safe Mode

Restart your computer (click the Start button on taskbar, choose Shut Down, then select Restart).

When the screen appears black and the computer begins to start up, press the F8 key repeatedly (about once a second). A black screen with white text will appear and with start up options. Note: If the Microsoft Windows image with the Windows symbol appears, then you have passed the point to start up in safe mode. Repeat the steps to restart your computer and try again.

The default option is Start Windows Normally. To start up in safe mode, use the arrow keys on the keyboard and highlight Safe Mode, then press Enter. (Do not choose Safe Mode with Networking if you believe you have spyware or a virus.)

Depending on the version of Windows you are running, the system may ask you to select an operating system. Chose the operating system you wish to troubleshoot (most will have just one option, Windows XP Professional, for example). The system will continue the start up process.

If your computer is password protected, you will be required to log in. You must log in with an account that has administrator access.

A message box will appear and ask if you would like to proceed working in safe mode. Click Yes to continue.

To verify that you are in safe mode, look at the corners of the main desktop screen. The words Safe Mode should be in the corners of the desktop.

MSN Keeps Signing out

MSN keeps signing out?

Shut down Windows Live Messenger.

Click Start
Click Run
Enter: %appdata%\microsoft
Click OK.

Then right click the MSN Messenger folders, choose Delete, and then confirm the operation.

Msn Freezer

Do not download any type of MSN Freezer! In most cases it's a virus.

Msn Freezer Description:

"MSN Passport Account Freezer and (De)Freezer [basically just stops freezing]. It gives you the ability to prevent a person from signing into MSN Messenger, or his/her hotmail inbox. It includes support for the latest MSN Messenger Protocol."

Do you actually believe in these things?

Windows Live Messenger Error 80048821

SYMPTOMS
Windows Live Messenger could not sign you in because the sign-in name you entered does not exist or your password is incorrect. Error code: 80048823

SOLUTION
Before you start. Did you enter correct Username and Password?

1. The date on your computer needs to be set properly. Double click the clock verify that the time and date are set.

2. If your password information is not saved, verify that you are typing it in with the correct case (uppercase or lowercase).

3. Change your password at http://passport.com to something smaller (under 10-12 characters), then try signing in again.

4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc.), it's possible that Messenger doesn't have the correct rights to access the Internet, especially since you upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall if this is the case.

5. If you disabled your firewall in the past, it still may be blocking Messenger. Try restarting it and see if that helps the situation. You also might try uninstalling an installed firewall, to verify that it isn't causing a problem (even if it is disabled).

6. Clear your IE cache and cookies. Open Internet Explorer, click the Tools menu, then Internet Options, then click the Delete Files button, and when that's complete click the Delete Cookies button.

7. Check your IE Security settings. Open Internet Explorer, click the Tools menu, then Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL 3.0' is checked, then click OK.

8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll

9. If using MSN Messenger 7, click the Tools menu, then Options, then Connection category, click the Advanced Settings button, uncheck all the options, click OK twice and then try again.

Update(4.2.2008): check helper's solutions posted below

Windows Live Messenger Installation Error 1601, Error 1603 and Error 1635

SYMPTOMS
After you upgrade to Windows Installer version 2.0, the Windows Installer Service may not start, and you may receive the following error message:
The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or the Windows Installer is not correctly installed. Contact your support personnel for assistance.

CAUSE
This behavior can occur when either of the following conditions exist:
• In the DCOM permissions, the default authentication level is set to None, and the default Impersonation level is set to Anonymous.
• The system account does not have Full permissions on a folder or registry key that the Windows Installer is trying to access. This is NTFS-specific.

SOLUTION
Method 1: Unregister and re-register the Windows Installer
1. Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you do this correctly, it may look like nothing occurs.
2. Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you do this correctly, it may look like nothing occurs, or you may briefly see an hourglass. After you run this command, the operation is complete.
3. Try your Windows Installer-based application again.
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Method 2: Verify the DCOM permissions
This method involves changing the DCOM default impersonation level to Identify, removing the Msisip.dll file, and then reinstalling SP 3 for Windows 2000.

To do this, follow these steps:
1. Click Start, click Run, type dcomcnfg, and then click OK.
2. On the Default Properties tab:
a. In the Default Authentication Level list, click Connect.
b. In the Default Impersonation Level list, click Identify, and then click OK.
3. Click Start, click Run, type explorer /select, %windir%\system32\msisip.dll, and then click OK.
4. Rename the Msisip.dll file as Msisip.old.
5. Reinstall Windows 2000 Service Pack 3.
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Method 3: Give Full Control permission to the SYSTEM account
1. Start Windows Explorer, right-click the computer's root hard drive, and then click Properties.
2. Click the Security tab, and then click Add.
3. In the Select Users, Computers, or Groups dialog box, click the SYSTEM account, click Add, and then click OK.
4. Under Allow, click to select the Full Control check box, and then click OK.
5. Click the TEMP folder and then verify that the SYSTEM account has full control.
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Method 4: Verify the registry permissions
1. Click Start, click Run, then type Regedt32.
2. For each of the registry hives, follow these steps:
a. Select the hive.
b. For Windows XP, on the Edit menu, click Permissions.

For Windows 2000 and Windows NT 4, on the Security menu, click Permissions.
3. Verify that the SYSTEM account has been added and that it has Full control. If it does not, add the SYSTEM account with Full control.
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Method 5: Fix the broken security key for the MsiServer service
1. Start the computer by using Windows 2000.
2. Click Start, click Run, type regedit.exe, and then rename the following key to Old_Security:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSIServer\Security
3. Restart the computer (you must do this).
4. Run Instmsiw.exe for installer 2.0 again; this corrects the broken security key for the MSI service.

MSN Messenger Sign Up Error 80072eeb

You are unable to sign in Windows Live Messenger.

"Sorry, we were unable to sign you in to the MSN Messenger at this time. Please try again later"

SOLUTION
1. Exit Msn Messenger
2. Go to Start - Run
3. Enter the following in the box regsvr32 MSXML3.dll
4. Re-Start MSN Messenger

Msn Messenger Error 80048820

You are unable to sign in.

"Sorry, we were unable to sign you in to the MSN Messenger at this time. Please try again later"

SOLUTION
If you are using a ‘NETGEAR Wirelss Router’ you will need to enter tthe ‘Netgear’ router set-up settings page, via internet Explorer.

1.Enter IP address 192.168.0.1 on the address bar.
2.Log on via your user name and password of your ISP.
3. Enter Admin, password
4.GOTO advance menu (left hand side of screen)
5.GOTO WAN set-up
6.GOTO MTU size, and change to 1400
7.Apply, OK.

Previous Related Fixes: