Unable to Sign in to MSN Messenger, Error Code 80048869

Please download, install and then run the Windows Installer CleanUp Utility and click on the line(s) that show MSN Messenger(s) and then select the Remove button as pictured below.




















Before trying to re-install MSN Messenger open up IE and then go to Tools -> Internet Options -> General -> Delete Files -> select Delete All offline Content and then select OK and then OK.

Then, go to explorer and delete the MSN Messenger folder typically located in C:\Program Files\MSN Messenger. Re-boot your computer and then go to the MSN Messenger Download Site and re-download the latest Messenger. Do not choose to open it - instead download the entire program to your desktop as pictured below;




















You should now have a completely removed MSN Messenger program, a cleared out Internet cache and a new download of the MSN Messenger program on your desktop. It's important to have followed the steps above in the proper order as outlined.

Now install the new Messenger by clicking on the icon and following the on-screen prompts and then re-start and re-try to see if the issue is gone.

If the issue persists then please visit Windows Update and ensure that all updates are installed for your operating system. If you find some that were not installed please install them and then re-start your computer and re-check for MSN Messenger functionality.

If this doesn't work, check:
http://msn-errors.blogspot.com/2006/11/i-cannot-sign-into-msn-messenger.html

Contacts missing from my contacts list?

Delete your Contacts cache folder
If your contact list is empty or incomplete after you upgrade to Windows Live Messenger, the cached contact list may not have updated correctly. Before you can delete your Contacts cache folder, make sure you can view your complete folder list in Windows Explorer.
View your complete folder list

1. On the taskbar, right-click Start, and then select Explore.
2. Click on Tools, and then select Folder Options.
3. In the Folder Options window, click the View tab.
4. In the Advanced Settings list, select Show hidden files and folders, make sure Hide extensions for known file types is not selected, and then click OK.
5. In the Windows Explorer window, click View, select Explorer Bar, and then verify that Folders is checked.

Delete your Contacts cache folder
After changing your Windows Explorer settings:

1. On the taskbar, right-click Start, and then select Explore.
2. In the folder list on the left-hand pane, navigate to the folder C:\Documents and Settings\Your Windows logon name\Contacts\Your Messenger email address.
3. Delete all of the files within the folder Your Messenger email address.
4. In the folder list on the left-hand pane, navigate to the folder C:\Documents and Settings\Your Windows logon name\Local Settings\Application Data\Microsoft\Windows Live Contacts\Your Messenger email address.
5. In the Your Messenger email address folder, delete the real and shadow folders.
6. Close Windows Explorer and try to sign in to Messenger again.

Poor audio quality in Windows Live Call

If you experience poor audio quality, distortion, or echoing in Windows Live Call, try the following:
Run Audio and Video setup again

1. On the Tools menu, click Audio and Video setup.
2. Follow the instructions in the wizard.
3. When you reach the end of the wizard, click Finish.

Adjust your microphone

1. On the Tools menu, click Audio and Video setup.
2. Follow the instructions in the wizard. Use the slider to adjust the volume of your microphone.
3. When you reach the end of the wizard, click Finish.

If your broadband connection runs at 256 kilobits per second (Kbps) or less

1. On the Tools menu, click Options.
2. Select the Optimize my experience for a low-bandwidth broadband connection check box, and then click OK.

Notes

* If you are using USB 1.1, you may experience poor quality when you use both audio and video at the same time. You will receive the best quality audio and video when you connect your USB device directly to your computer.
* We recommend that you make computer-to-phone calls only over a broadband connection.
* If you are downloading large files or running other programs during your call, the quality of the call may deteriorate. Close other programs and file downloads to conserve bandwidth.
* Windows Live Call network performance can also affect the quality of your call. To check the status of the network, go to the Windows Live Call Network Status website.

Error 81000301 You cannot sign in to Windows Live Messenger

You may not be able to sign in because of problems with your proxy settings or the DNS (Domain name server) cache. Confirm that you're connected to the Internet by visiting another website. If you are unable to connect to the Internet, you'll need to verify your Internet Explorer proxy configuration settings. Contact your ISP (Internet service provider. A company that provides access to the Internet) or network administrator (The person who manages a network of computers, and has the ability to change network settings and manage user accounts) to determine the correct settings. Once you're able to connect to the Internet, you can troubleshoot the DNS cache:

1. Make sure you can connect to Windows Live Messenger
1. Go to the MSN Web Messenger website and sign in. If you can sign in to MSN Web Messenger, but Windows Live Messenger still can't access the Internet, Windows Live Messenger may be blocked by a firewall.
2. Make sure your antivirus or antispyware programs don't conflict with Messenger.
2. If your computer is running Windows XP, clear the DNS resolver cache
* On the taskbar, click Start, and then click Run.
* Type cmd, and then click OK.
* At the command prompt, type ipconfig/flushdns, and then press ENTER.
3. If you're still unable to sign in to Messenger
1. If you use a dial-up connection and the connection is timing out, try to sign in again later.
2. If your computer is part of a corporate network, contact your network administrator to make sure that the network allows access to the Messenger service.

Repair Windows Live Messenger

1. In the notification area on the taskbar (near the clock), click the Messenger icon, and then click Exit.
2. On the taskbar, click Start, and then click Control Panel.
3. Double-click Add or Remove Programs.
4. Under Currently installed programs, click Windows Live Messenger, and then click Change.
5. Click Repair.

Contacts can't See your Music

To share song information with your contacts, you need to set up Windows Live Messenger and Windows Media Player to work together.

Set up Messenger to work with Windows Media Player

1. On the Tools menu, click Options.
2. In the left pane, click Personal.
3. Under My Display Name, select the Show song information from Windows Media Player as a personal message check box.
4. Click OK.

Set up Windows Media Player to work with Messenger

1. Start Windows Media Player.
2. On the Tools menu, click Options.
3. Click Plug-ins.
4. In the left pane, click Background.
5. In the right pane, select Windows Live Messenger Music Plug-in.
6. Click OK.

Notes

* This feature is compatible only with Microsoft Windows 2000 or later.
* This feature is compatible only with Windows Media Player 9 or later.

Live Messenger is Not Responding

MSN Messenger Not Responding when you Sign in?


1) Uninstall MSN Messenger Live in the Add/Remove Programs Panel in Control Panel.
2) Delete the MSN Messenger Live folder in Documents & Settings, and App Data.
3) Reinstall MSNM, and disable all options.
4) Disconnect from the internet, via Run/cmd (the command prompt). By going C:, ipconfig all, ipconfig release.
5) Start up MSN , and wait for a troubleshoot screen, press 'repair' and let it do what it does.
6) Reconnect to the network.
7) Sign in again and configure options (except sign in automatically, and sign in when connection to inernet establsihed).